Our shipping policy
We ship to all of the US States. Sorry, but we are unable to ship out of the country, including to Canada.
Free Shipping on Select Looms
All other orders are shipped by the Postal Service and UPS. If you have a preference, please let us know. If you have a PO Box, please also provide us with a physical address for UPS. Estimated shipping charges will be calculated on your order, but you will be billed actual charges based on weight. If you pay by check, we will refund overages and bill shortages.
Alaska and Hawaii
We ship Priority Mail to Alaska and Hawaii, unless you prefer a different carrier. Rates are based on published Priority Mail rates.
All prices are subject to change without notice.
Our returns policy
Your complete satisfaction is very important to us. Should you receive an order with an error, please note that we will do our best to make it right. Please don't panic, just call us and we will fix the problem.
Yarns sent in error or defective yarns may be returned for full credit or replacement. If we made the mistake, we will pay for the postage. If your order was filled correctly we will gladly accept your return and refund you less the cost of shipping.
No returns on books, magazines, sale items or special order items.
No returns accepted after 30 days from the date on your sales slip.